Hospitality is evolving and so is the training behind it. Across Australia, new programs are being introduced to ensure workers and managers are equipped, knowledgeable, and ready to create safer, more inclusive workplaces.
Let’s take a look at what is happening around the country.
New South Wales
The Public Service Commission has launched Disability Inclusion Training for staff and managers, building confidence and awareness across workplaces.
Hospitality venues must now complete sexual harassment and violence prevention training as part of RSA accreditation, raising the bar for safety.
South Australia
By the end of 2025, all licensed venues will roll out bystander awareness training alongside RSA.
This equips staff to identify and respond to harassment, drink spiking, and unsafe behaviour, protecting both workers and patrons.
Victoria
Victoria is updating RSA to include family violence, sexual assault, and harassment awareness.
The aim is to give frontline staff the tools to act when it matters most.
Why It Matters
Training is evolving to give people the knowledge and confidence to navigate a changing hospitality landscape.
Pinnacle People leading since 1991
Pinnacle People has been at the forefront of hospitality staffing since 1991. As training evolves, we continue to connect the industry’s best people with the skills, knowledge, and opportunities to thrive.