Hospitality is an industry built on people – serving them, welcoming them, and creating amazing experiences. But behind the bright smiles and fast-paced service, hospitality professionals often juggle long hours, irregular shifts, and high-pressure environments. It’s no surprise that mental health has become such an important conversation across the industry.
This R U OK? Day, we’re shining a light on mental wellness in hospitality and reminding every worker to take look after themselves, each other and that its ok to seek or ask for support if needed.
Why Mental Wellness Matters in Hospitality
Hospitality is fast-paced and demanding, which can make it hard to maintain balance. Irregular hours, high expectations, and seasonal pressures often lead to stress and burnout. That’s why prioritising mental wellbeing is essential not just on R U OK? Day, but every day.
Asking the Question: R U OK?
Checking in with a colleague can make a world of difference. A simple “R U OK?” can start a conversation that helps someone feel seen, supported, and connected.
When asking, remember:
- Choose the right moment and a private setting
- Listen with empathy and without judgment
- Encourage them to seek further help if needed
You don’t need to have all the answers – you just need to show you care.
At Pinnacle People, we know hospitality thrives when people feel connected and supported. That’s why we proudly support R U OK? Day, closing our offices all around Australia for one hour at lunchtime to pause, reflect, and allow our team to connect.
For us, mental wellness is not a once-a-year campaign. It is part of how we support our people every day.
Free Resources for the Hospitality Industry
R U OK? has developed a dedicated Hospitality Toolkit, designed specifically for our industry. These free resources include:
- Conversation Guide – Step-by-step advice on how to ask and respond with care
- Posters, Social Tiles & Email Banners – Ready-to-use assets to spark connection
- Café Pack – Tailored resources for casual dining environments
- Interactive Video – Demonstrating how to check in with someone
- Online Training – A short, free course developed with Allara Learning
Download the free toolkit here : R U OK? in Hospitality – Chances are one of your work family needs to talk
This R U OK? Day, Let’s Make Mental Health a Priority
Support starts here and now, with a question, a conversation, and a culture that says: you matter, and help is always available.
