Help Centre
Talent
We are contactable 24/7/365!
During regular business hours, give us a call on our office phone numbers. Our automated attendant will guide you on selecting the appropriate option to direct your call to the correct person. If you are a current member of our talent pool, select option 2. If you have a recruitment or onboarding question, select option 4.
For emergencies outside of regular business hours, please call our after-hours number. If you need to speak with our Afterhours Consultant, please select option 1.
Office Phone Number Emergency Afterhours
Adelaide 08 8100 7800 0421 544 198
Brisbane 07 3225 9999 0438 002 505
Canberra 02 6248 0066 0439 100 269
Darwin 08 8941 5000 0437 988 680
Gold Coast 07 5557 7111 0431 150 378
Hobart 03 6231 3166 0428 041 118
Melbourne 03 8624 1777 0418 561 473
Perth 08 9287 3888 0409 527 305
Sydney 02 8298 3111 0417 727 679
Pinnacle People collaborates with companies throughout Australia, providing a range of work opportunities including one-off ad-hoc shifts, ongoing Casual positions, and permanent job placements.
Temporary work is suitable for individuals with various types of visa work restrictions. Permanent roles, on the other hand, generally require permanent residency or citizenship.
Temporary work, commonly known as "temp work," involves Casual employment arrangements where individuals are hired by Pinnacle People to work at a range of Client sites. Temp work can vary in length and may involve filling in for staff absences or shortages, meeting seasonal demands, or working at sporting and entertainment events. Working with Pinnacle People presents unique opportunities and offers a high degree of flexibility. Through our app, pinnbook, you have the freedom to choose when and where you work.
Furthermore, Pinnacle People also extends opportunities for regular, ongoing roles to candidates who are well suited for these positions.
We call our fantastic employees our Temp Talent!
Our typical response time is within 3 working days, but during high-demand periods, this may be extended. If you haven't received a response from us within seven working days after submitting your resume, we will retain your application on file, and we will reach out to you if a suitable position arises. You can also contact your state office at 1300 PINNACLE for an update on your application.
You can apply to work with Pinnacle People in 4 easy steps:
- Submit your online Application here.
- If we have work that we believe is suited to you, one of our team will reach out to organise an interview.
- If you are successful, complete your Onboarding to ensure your profile is complete so that you can access our app- pinnbook.
- Apply for shifts in the app and Get to Work!
We request that you wear the uniform appropriate for the role that you’ve applied for. Our recruitment team will go over the uniform requirements with you before the interview.
Working with Pinnacle People provides you access to a wide range of roles with varying schedules and hours. The availability of shift opportunities is contingent upon our clients' needs, so it can fluctuate.
We prioritize offering shift opportunities to our top-rated Temp Talent first. Moreover, certain shifts may require specific certifications. To expand your access to a broader range of shift opportunities, submit any relevant certificates or get in touch with our staffing team to discuss further.
You are taxed based on the details that you provide in your Tax File Declaration. If you believe you've provided incorrect information or are experiencing a higher tax deduction than expected, you can update your tax form at any point. If you're uncertain about what to declare, we recommend seeking guidance from the Australian Tax Office.
Our Client Partners are asked to rate each Temp Talent member at the conclusion of their shift. We prioritize offering each Client their highest-rated Temp Talent members first before making the shift available to additional Temps.
Once you've spoken with the Recruitment Team and completed your interview, we'll initiate the Onboarding process to ensure we have all your compliance, documentation, financial details, and inductions in place. Our goal is to get you working as quickly as possible.
Should you require any assistance during this process, our Recruitment Team is readily available to help, and you are always welcome to visit our office.
Yes, you must record your hours worked to be able to receive payment.
After every shift that you work, please ensure that you record your actual hours worked, including breaks, within pinnbook. It is best to do this at the end of each shift to ensure you don’t forget you'll receive a pinnbook notification if you forget! This is all you will have to do if the client uses the digital methods.
Whilst most of our clients use a digital method, some clients require paper timesheets that need to be completed and signed at the end of your shift. If you are responsible for your timesheet (referred to as an individual timesheet), this will be noted in the Booking Information details in pinnbook. When confirming your actual hours worked, there will also be a “+” at the bottom of the screen, allowing you to upload a picture of the timesheet, ensuring it's signed by both you and the client.
Review the Booking Information details in your pinnbook for guidance. It will indicate whether you should bring a timesheet with you, which will be identified as an Individual Timesheet.
Additionally, when confirming the actual hours you've worked, you'll notice a "+" symbol at the bottom of the screen. You can use this to upload a picture of the timesheet, ensuring it has been signed by both you and the client.
You can collect timesheets from the office or print them from here.
Payroll is processed weekly, every Thursday. Your earnings are then deposited into your designated bank account either late Thursday afternoon or Friday morning, depending on your bank's processing times. These payments cover your completed shifts from the previous week, spanning from Monday to Sunday.
Sometimes at large events or venues we ask you to arrive at an earlier time for a check-in. This is to ensure you are beginning your shift on time. It can take time to collect client-provided uniforms, drop your bags off at the cloakroom and get to your specific allocation. You are required to be at your allocation and ready to work by your shift start time.
Immediate contact is essential and must be done by phone. Consultants are available 24/7/365 on your local office number during business hours, and you can also reach them on the after-hours mobile number if you need assistance outside of office hours. You can locate both numbers in the "Contact" section of your pinnbook app.
Please notify us promptly. We support these opportunities, but certain processes and fees must be approved by Pinnacle People in conjunction with the client.
If injured at work, inform the Manager or Site Supervisor immediately. Call Pinnacle People on our 24/7/365 mobile 0418 561 473 to allow us to assist you. Seek medical attention if necessary.
Once you have completed your Onboarding, we will send you an email with your unique login details to access your profile on pinnbook.
If you encounter any difficulties while trying to access pinnbook, feel free to contact our office, and one of our team members will be available to assist you.
A Your Superannuation is calculated on the eligible wages you received in each quarter of the year and is paid on the specified payment dates (below), directly into your nominated Superannuation fund.
Quarter Period Payment due date
1 1 July – 30 September 28 October
2 1 October – 31 December 28 January
3 1 January – 31 March 28 April
4 1 April – 30 June 28 July
You can update your bank details at any time through the ‘My Details’ section in pinnbook. Please ensure you check your details as incorrectly entering these will cause a delay in processing your pay.
For Student Visa holders, we will require documentation confirming that you are currently not studying. This can include a letter from your school or registration papers with your study start and finish dates.
We provide client site directions within your shift booking in pinnbook. If these directions are unclear or if you require additional assistance, please contact the office and speak with one of our staffing team members.
The “Shift Offers” section in pinnbook displays currently available shift opportunities. If a shift has already been taken by someone else, it will no longer be visible. However, if that shift becomes available again, it will reappear.
When you apply for a shift and have been selected, it will be moved to the “My Bookings” section. After you’ve completed your shift and entered your hours, our payroll team will process your timesheet. Once it’s approved, the shift will no longer be visible, and you’ll receive payment the following week.
This can depend on the specific Award that you are working under, which will differ from Client to Client. If at any time you want to check these details, please call the office and speak to one of the team.
You can find more information on the Fair Work website here.
Clients
You can give us a call anytime at 1300 PINNACLE. Alternatively, you can contact our Business Development team via email at bd@pinnaclepeople.com.au, and they will be happy to assist you.
Our pricing is calculated based on the appropriate Award pay rate, plus superannuation, payroll tax, insurance and a service fee. As we work with over 10 different Awards, it is not feasible to list them all here. However, feel free to reach out to our Business Development team for more information at 1300 PINNACLE.
The hourly charge rate encompasses all payroll-related costs, including wages, Award allowances, superannuation, payroll tax, and insurance. Please note that this rate does not include GST. Additional charges will apply if you retain Talent for a longer duration than initially booked or if you do not provide the Talent with the mandated Award meal breaks.
We have thousands of Temp Talent across many industries. While it’s advisable to provide as much notice as you can, we routinely fill hundreds of shifts on short notice every week.
When utilising our services, you can have confidence that our Temp Talent consists of job ready professionals who have been skilled and culturally matched for their assigned roles. Our Temp Talent undergo a comprehensive interview and induction process, which encompasses phone screenings, face-to-face interviews, and skills assessments.
All payments are made directly to Pinnacle People. We do not provide a service in which our client partners make payments directly to our Temp Talent.
Transitioning our Temp Talent to roles direct with our client partners is permitted, however, there is an associated fee. Pinnacle People request that there be no direct communication with our Temp Talent and that all communication be conducted through Pinnacle People.
We recognise the challenges of staffing in regional areas and have a dedicated division to handle such requests. With offices across Australia, we cover all locations.
We have a range of rates, depending on volume, please contact our Business Development team to discuss your specific requirements on 1300 PINNACLE.
Pinnacle People collaborates closely with our clients, providing a range of services tailored to their unique needs. Our People are at the heart of our business, and we employ a high-tech, high-touch approach to offer our clients a service that truly stands out.
Yes, we have a Pinnacle Client Portal called pinnportal. This platform allows you to conveniently place bookings, oversee your Temp Talent, and authorise your timesheets. Remember that we are only a phone call away at any time!
When you make a booking, your preferred Temp Talent will be displayed under the "Preferred Staff Members" option, considering their past ratings and availability. This list includes Temp Talent who have previously worked with you and also includes new suggestions, allowing us to continually build a Talent pool for you.
If you'd rather exclusively use the Temp Talent you've personally chosen, you can select the "Only use Selected Staff for this booking" option. In the event that your chosen Temp Talent is unavailable, we will reach out to you with alternative options.
Several factors may render your preferred Temp Talent not visible, including their availability, conflicting bookings, Visa restrictions, and compliance issues. If you ever find that your preferred Temp Talent is not appearing in the list, please make a note of this in the Special Instructions section, and we will review the situation for you.
You have the flexibility to modify your bookings, including cancellations, up to 12 hours before the scheduled start time. If you need to make changes within this time frame or encounter any constraints we might have in place, please don't hesitate to give us a call, and we will gladly assist you. However, do note that cancellations must be made with a minimum of 4 hours notice, and charges may apply.
When you're in the process of approving the hours worked by a Temp who is completing their initial shift with you (and thus hasn't received a rating yet), you will need to assign them a rating before confirming their hours. This approach helps us in the ongoing development of a high-quality talent pool for your site, ensuring that we understand your preferences for future bookings.
The Temp is responsible for entering their worked hours through the staff app, pinnbook. If you find any discrepancies on the Client Pinnacle Portal, please make the necessary adjustments and approve them. In the event of a discrepancy, our payroll department will be notified and will subsequently verify the hours with both the Temp and yourself before proceeding with the payment processing.
We have a wide range of fee options. For more details, please call 1300 PINNACLE and select option 3.
We provide various options and prices extending our guarantee period from the standard 3 months. For more information, please contact 1300 PINNACLE and select option 3.