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It's the soft skills – willingness to go over and above for the customer experience – that really makes your star employees shine.

We’ve been excited recently to see the uplift in events, networking, support, and wider recognition for the many strong women in the hospitality industry.

Summary of changes to tax on Australian backpackers, including proposed tax cut from 32.5% to 19%.

Mental ill-health has a range of potential ramifications and has recently been found as considered 'formally' the responsibility of HR.

Australia and the US have both developed a practice that is not necessarily about technical skill, but rather time spent with family and friends.

Maintaining staffing levels during seasonal peaks and troughs can be a challenge, but if you can, plan ahead in anticipation of those busy days …