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\n\nWe are contactable 24\/7\/365!<\/p>\n
During regular business hours, give us a call on our office phone numbers.\u00a0 Our automated attendant will guide you on selecting the appropriate option to direct your call to the correct person. If you are a current member of our talent pool, select option 2. If you have a recruitment or onboarding question, select option 4.<\/p>\n
For emergencies outside of regular business hours, please call our after-hours number. If you need to speak with our Afterhours Consultant, please select option 1.<\/p>\n
Office Phone\u00a0 \u00a0 \u00a0Number Emergency\u00a0 \u00a0 \u00a0Afterhours<\/p>\n
Adelaide\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 08 8100 7800\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 0421 544 198<\/p>\n
sajobs@pinnaclepeople.com.au<\/a><\/p>\n Canberra\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a002 6248 0066\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a00439 100 269<\/p>\n actjobs@pinnaclepeople.com.au<\/p>\n Darwin\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a008 8941 5000\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 0437 988 680<\/p>\n ntjobs@pinnaclepeople.com.au<\/p>\n Hobart\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 03 6231 3166\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a00428 041 118<\/p>\n tasjobs@pinnaclepeople.com.au<\/p>\n Melbourne\u00a0 \u00a0 \u00a0 \u00a0 \u00a003 8624 1777\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a00418 561 473<\/p>\n vicjobs@pinnaclepeople.com.au<\/a><\/p>\n Perth\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a008 9287 3888\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a00409 527 305<\/p>\n wajobs@pinnaclepeople.com.au<\/p>\n Sydney\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a002 8298 3111\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 0417 727 679<\/p>\n nswjobs@pinnaclepeople.com.au<\/a><\/p>\n Brisbane\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 07 3225 9999\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 0438 002 505<\/p>\n qldjobs@pinnaclepeople.com.au<\/p>\n Gold Coast\u00a0 \u00a0 \u00a0 \u00a0 \u00a007 5557 7111\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 0431 150 378<\/p>\n qldjobs@pinnaclepeople.com.au<\/p>\n\t\t\t\t\t\t\t\t\t\t Pinnacle People collaborates with companies throughout Australia, providing a range of work opportunities including one-off ad-hoc shifts, ongoing Casual positions, and permanent job placements.<\/p>\n Temporary work is suitable for individuals with various types of visa work restrictions. Permanent roles, on the other hand, generally require permanent residency or citizenship.<\/p>\n\t\t\t\t\t\t\t\t\t\t Temporary work, commonly known as “temp work,” involves Casual employment arrangements where individuals are hired by Pinnacle People to work at a range of Client sites. Temp work can vary in length and may involve filling in for staff absences or shortages, meeting seasonal demands, or working at sporting and entertainment events. Working with Pinnacle People presents unique opportunities and offers a high degree of flexibility. Through our app, pinnbook, you have the freedom to choose when and where you work.<\/p>\n Furthermore, Pinnacle People also extends opportunities for regular, ongoing roles to candidates who are well suited for these positions.<\/p>\n We call our fantastic employees our Temp Talent!<\/p>\n\t\t\t\t\t\t\t\t\t\t Our typical response time is within 3 working days, but during high-demand periods, this may be extended. If you haven’t received a response from us within seven working days after submitting your resume, we will retain your application on file, and we will reach out to you if a suitable position arises. You can also contact your state office at 1300 PINNACLE for an update on your application.<\/p>\n\t\t\t\t\t\t\t\t\t\t You can apply to work with Pinnacle People in 4 easy steps:<\/p>\n We request that you wear the uniform appropriate for the role that you’ve applied for. Our recruitment team will go over the uniform requirements with you before the interview.<\/p>\n\t\t\t\t\t\t\t\t\t\t Working with Pinnacle People provides you access to a wide range of roles with varying schedules and hours. The availability of shift opportunities is contingent upon our clients’ needs, so it can fluctuate.<\/p>\n We prioritize offering shift opportunities to our top-rated Temp Talent first. Moreover, certain shifts may require specific certifications. To expand your access to a broader range of shift opportunities, submit any relevant certificates or get in touch with our staffing team to discuss further.<\/p>\n\t\t\t\t\t\t\t\t\t\t You are taxed based on the details that you provide in your Tax File Declaration. If you believe you’ve provided incorrect information or are experiencing a higher tax deduction than expected, you can update your tax form at any point. If you’re uncertain about what to declare, we recommend seeking guidance from the Australian Tax Office.<\/p>\n https:\/\/www.ato.gov.au\/<\/a><\/p>\n\t\t\t\t\t\t\t\t\t\t Our Client Partners are asked to rate each Temp Talent member at the conclusion of their shift. We prioritize offering each Client their highest-rated Temp Talent members first before making the shift available to additional Temps.<\/p>\n\t\t\t\t\t\t\t\t\t\t Once you’ve spoken with the Recruitment Team and completed your interview, we’ll initiate the Onboarding process to ensure we have all your compliance, documentation, financial details, and inductions in place. Our goal is to get you working as quickly as possible.<\/p>\n Should you require any assistance during this process, our Recruitment Team is readily available to help, and you are always welcome to visit our office.<\/p>\n\t\t\t\t\t\t\t\t\t\t Yes, you must record your hours worked to be able to receive payment.\u00a0<\/p>\n After every<\/strong> shift that you work, please ensure that you record your actual hours worked, including breaks, within pinnbook.\u00a0 It is best to do this at the end of each shift to ensure you don’t forget you’ll receive a pinnbook notification if you forget! This is all you will have to do if the client uses the digital methods.<\/p>\n Whilst most of our clients use a digital method, some clients require paper timesheets that need to be completed and signed at the end of your shift. If you are responsible for your timesheet (referred to as an individual timesheet), this will be noted in the Booking Information details in pinnbook.\u00a0 When confirming your actual hours worked, there will also be a “+” at the bottom of the screen, allowing you to upload a picture of the timesheet, ensuring it’s signed by both you and the client.<\/p>\n\t\t\t\t\t\t\t\t\t\t Review the Booking Information details in your pinnbook for guidance. It will indicate whether you should bring a timesheet with you, which will be identified as an Individual Timesheet.<\/p>\n Additionally, when confirming the actual hours you’ve worked, you’ll notice a “+” symbol at the bottom of the screen. You can use this to upload a picture of the timesheet, ensuring it has been signed by both you and the client.<\/p>\n You can collect timesheets from the office or print them from here<\/a>.<\/p>\n\t\t\t\t\t\t\t\t\t\t Payroll is processed weekly, every Thursday. Your earnings are then deposited into your designated bank account either late Thursday afternoon or Friday morning, depending on your bank’s processing times. These payments cover your completed shifts from the previous week, spanning from Monday to Sunday.<\/p>\n\t\t\t\t\t\t\t\t\t\t Sometimes at large events or venues we ask you to arrive at an earlier time for a check-in. This is to ensure you are beginning your shift on time. It can take time to collect client-provided uniforms, drop your bags off at the cloakroom and get to your specific allocation. You are required to be at your allocation and ready to work by your shift start time.<\/p>\n\t\t\t\t\t\t\t\t\t\t Immediate contact is essential and must be done by phone<\/strong>. Consultants are available 24\/7\/365 on your local office number during business hours, and you can also reach them on the after-hours mobile number if you need assistance outside of office hours. You can locate both numbers in the “Contact” section of your pinnbook app.<\/p>\n\t\t\t\t\t\t\t\t\t\t Please notify us promptly. We support these opportunities, but certain processes and fees must be approved by Pinnacle People in conjunction with the client.<\/p>\n\t\t\t\t\t\t\t\t\t\t If injured at work, inform the Manager or Site Supervisor immediately. Call Pinnacle People on our 24\/7\/365 mobile 0418 561 473 to allow us to assist you. Seek medical attention if necessary.<\/p>\n\t\t\t\t\t\t\t\t\t\t Once you have completed your Onboarding, we will send you an email with your unique login details to access your profile on pinnbook.\u00a0<\/p>\n If you encounter any difficulties while trying to access pinnbook, feel free to contact our office, and one of our team members will be available to assist you.<\/p>\n\t\t\t\t\t\t\t\t\t\t A Your Superannuation is calculated on the eligible wages you received in each quarter of the year and is paid on the specified payment dates (below), directly into your nominated Superannuation fund.<\/p>\n Quarter\u00a0 \u00a0 \u00a0 \u00a0 Period\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Payment due date<\/p>\n 1\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a01 July – 30 September\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 28 October<\/p>\n 2\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 1 October – 31 December\u00a0 \u00a0 \u00a028 January<\/p>\n 3\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 1 January – 31 March\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a028 April<\/p>\n 4\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 1 April – 30 June\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a028 July<\/p>\n\t\t\t\t\t\t\t\t\t\t You can update your bank details at any time through the ‘My Details’ section in pinnbook.\u00a0 Please ensure you check your details as incorrectly entering these will cause a delay in processing your pay.\u00a0<\/p>\n\t\t\t\t\t\t\t\t\t\t For Student Visa holders, we will require documentation confirming that you are currently not studying. This can include a letter from your school or registration papers with your study start and finish dates.<\/p>\n\t\t\t\t\t\t\t\t\t\t We provide client site directions within your shift booking in pinnbook. If these directions are unclear or if you require additional assistance, please contact the office and speak with one of our staffing team members. \u00a0<\/p>\n\t\t\t\t\t\t\t\t\t\t The “Shift Offers” section in pinnbook displays currently available shift opportunities. If a shift has already been taken by someone else, it will no longer be visible. However, if that shift becomes available again, it will reappear.<\/p>\n When you apply for a shift and have been selected, it will be moved to the “My Bookings” section. After you’ve completed your shift and entered your hours, our payroll team will process your timesheet. Once it’s approved, the shift will no longer be visible, and you’ll receive payment the following week.<\/p>\n\t\t\t\t\t\t\t\t\t\t This can depend on the specific Award that you are working under, which will differ from Client to Client.\u00a0 If at any time you want to check these details, please call the office and speak to one of the team.<\/p>\n You can find more information on the Fair Work website here<\/a>.<\/p>\n\tWhat type of work can I apply for with Pinnacle People (Temp or Permanent)?<\/h4>\n\t\t\t\t\t
What is Temp work?<\/h4>\n\t\t\t\t\t
If I apply to work with Pinnacle People, when will I hear back?<\/h4>\n\t\t\t\t\t
How do I apply to work with Pinnacle People?<\/h4>\n\t\t\t\t\t
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What should I wear for my Pinnacle People interview?<\/h4>\n\t\t\t\t\t
How many shifts can I expect and how do I get more shifts?<\/h4>\n\t\t\t\t\t
I’m getting taxed really high, how can I fix it?<\/h4>\n\t\t\t\t\t
How does the Pinnacle People rating system work?<\/h4>\n\t\t\t\t\t
How do I complete my Pinnacle People profile so I can obtain work?<\/h4>\n\t\t\t\t\t
Do I need to complete a timesheet at the conclusion of each shift?<\/h4>\n\t\t\t\t\t
Where do I get a physical timesheet and how do I know if I need one?<\/h4>\n\t\t\t\t\t
When and how often am I paid?<\/h4>\n\t\t\t\t\t
Why is my check in time different to my shift start time? <\/h4>\n\t\t\t\t\t
What if I can’t make a shift or will be late?<\/h4>\n\t\t\t\t\t
What if a client approaches me for direct work?<\/h4>\n\t\t\t\t\t
What should I do if I am injured at work?<\/h4>\n\t\t\t\t\t
What do I do if I can’t login to Pinnbook?<\/h4>\n\t\t\t\t\t
When does my superannuation get paid ?<\/h4>\n\t\t\t\t\t
How do I update my bank details?<\/h4>\n\t\t\t\t\t
I’m on a student visa and will be on holiday soon. What do I need to provide to be eligible to work more than 48 hours in a fortnight?<\/h4>\n\t\t\t\t\t
What if I can’t find the client worksite?<\/h4>\n\t\t\t\t\t
Why have my shifts disappeared from pinnbook? <\/h4>\n\t\t\t\t\t
Are breaks paid and when do I need to take my break?<\/h4>\n\t\t\t\t\t
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\n\n\t\tClients\n\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t
If I am looking to hire Pinnacle People’s Temp Talent, how do I get started? <\/h4>\n\t\t\t\t\t